Afrihost no service

Got fibre line with afrihost the problem is they cut my line on the 5th of January 2022 so they suspended my line under my knowledge you have time untill the 7th of each month to pay your accounts. So they suspended my line ive gone to the bank and paid over eft my account with them send them proof of payment and its the 6th today almost 6 at night and my account still suspended so my question is you cut my line and ive made payment send the proof too and my account still suspended. With numerous emails to accounts even send support an email nobody comes back to me with a sullution now i cant do my work from home because afrihost service team is to busy not doing their jobs and activate my line so that i can do my work again. So why do i have to pay for something that i dont use on this stage. Please dont choose afrihost as your fibre sollution