Afrihost-No service day 12 and billing the client

Hi Peter<br> <br> I dont know what else to do then to ask you for help<br> <br> Afrihost started billing me on the 12 March for service not delivered, I was away on business and logged the issue on the 17th of March, since then I have been phoning them at least once per 2 day rolling period, I have also became aware that free minutes do not apply on their Support number. I spend average 30 minutes per call with them just for them to blame Telkom. not once have the accepted the fault to be there's.<br> <br> I had to cancel my current ISP which will cancel my service on 31 March 16. If i don't ask them before 31 March 16 to reconnect me then i will have to pay re-connection fee of R500, if i ask them to reconnect me now then I will have to pay for 2 ISP's, one which works and one which doesn't(AKA Afrihost still doesnt work).<br> <br> What should i do because the support team from the support number cannot solve the issue and all they do is escalate but with no result \it is Telkoms fault remember\" not there's<br> <br> Peter Please Help me"