Afrihost - No internet solution

We recently moved to a new address, and on 11 January 2025, prior to the move, I booked my fibre line to be installed on 01 February 2025 at the new address; needless to say, the installation never happened. After contacting Afrihost many times, their service provider Openserve finally did the installation eight days later on 08 February; since then, the line has never worked, and today is 11 February, and we still have no internet. Each time, the Afrihost agent insisted I move my computer to connect it via ethernet cable to the router to check the settings. Then, after approximately an hour of trying various ineffective solutions, the Afrihost service agent finally booked another ticket with Openserve to investigate a line fault. For the third time, we're once again waiting 24-72 hours for Openserve to respond. It seems Afrihost and Openserve are playing a to & fro blame game, leaving us spinning on a corporate merry-go-round without internet! I've spent over 8 hours on the Afrihost WhatsApp helpline and the Afrihost app, exchanging well over 1000 messages with over 20 support agents & 34 emails & still no internet!