Afrihost no internet services

Dear Afrihost Customer Support Team,

I am writing to express my extreme disappointment with the level of service I have received from Afrihost in regards to my internet connectivity issues. I have been without internet for more than 24 hours now, and I find the level of response I have received from your team to be wholly unacceptable.

I have logged numerous calls on the Afrihost app and have been given conflicting information about the cause of the outage. Specifically, I was informed that the outage was due to an issue with Vuma reach in multiple areas, including my area of Rocklands in Mitchell's Plain. However, I find it hard to believe that this is the case when my brother, who lives just up the road from me and is also an Afrihost/Vuma reach customer, has had uninterrupted internet service during this same period.

It is frustrating to hear contradictory and untruthful statements from customer service representatives when my internet connectivity is so vital to my daily life. I urge Afrihost to take immediate action to address this issue and to restore my internet connectivity. I am extremely dissatisfied with the level of commitment and service I have received thus far.

I look forward to hearing from you with a satisfactory resolution to this issue.

Sincerely,

Royston