Afrihost, no connection, no support, lies, lies, lies

So timeline so far - end of 2023 they "Upgraded me from 100Mbps download / 50Mbps upload to 200 Download/100 Upload. However from multiple speedtests, I am lucky to even get 50Mbps download. Since the "upgrade" my internet has been intermittent with the usual feedback that i must just reset my router. after a bout of messages they will reset something on their side and eventually my internet will return. Yesterday (21 May 2024) we had the big Openserve outage and I was informed they are working on the issue. I tried to contact the WhatsApp support around 18:20 to chat, but was informed they are not available even though the support should be there Monday-Friday 7:00-19:30. Today (22 May 2024 Wed) I was informed that the service is up and running again, only to find that it is not. 3 different engineers have responded with different instructions on how to proceed. I did do the reset of my routers to no avail. One of these "engineers" decided to reset my router and all the settings on their side, including my afrihost email address/account password without warning or nothing. Thus rendering my router useless as well. This forces me to setup everything again, all whilst they have no idea if the connection is even working (although they say it is. I rep**** to the various engineers who mentioned that they are there to support me through the reset and re-setup process with just no response. I tried again 19:15 to connect via the WhatsApp chat - you guessed it, they are offline, even though it is not past the stated hours. I log my 4th ticket now. Another Engineer responds with yet another apology (which fixes nothing) and some technical explanation of everything that might have gone wrong or could go wrong during the reset process. I comply and do the reset again. awaiting response.