Afrihost - no aftersales service

I have been waiting 10 days for a replacement sim and find this unacceptable. I then contacted the support center who could not answer my questions immediately but needed to find out what was wrong from the warehouse and had to phone me back. When I asked if I can speak to the Supervisor or manager I was told sarcastically by the operator (Pinky) I would have to hold on until 2 PM till they come back from lunch - this was at 1PM???? When she did phone me back no reason was given why the sim was not dispatched yet. I spend a min of R700 a month with these people but that obviously does not count anything to them. This is the second time that I have received rude and abrupt service from them. There are many more service providers out there, I don't need this.