Afrihost no accountability

@Afrihost what is the plan here? I have never posted on social media about poor service delivery but it seems you have left me with no choice. Day 5 without an internet connection and no-one can give us any answers. Wimbledon must be on because we have front row seats to a back and forth tennis match between you and @Vumatel.

If everyone in the complex using Afrihost and Vumatel have no internet connection and the other residents who are with Vumatel and another ISP have internet, should we not start connecting the dots. The fault light is on the TP-Link router and not the ONT. At least Vumatel had the decency to send out a technician and test on their side and found no fault. Vumatel has gone above and beyond to try and fix a problem that is clearly not on their side yet at the end of every phone call you insist on involving them. They have even tried to install a new ONT even though it was never indicated. Every phone call starts with a new agent from Afrihost trying to check default gateways, LAN connections, resetting and reconfiguring router and something about provisioning our line and every time we get the same answer, we will escalate the matter only to be passed back to Vumatel and not taking ownership themselves.

We have been patient, really patient but it is becoming ridiculous and very frustrating that we have had to resort to online platforms to get your attention. I ask again, what is the plan here and can someone take responsibility and attend to this matter. Very poor management letting their agents deal with this alone with no assistance or support from their seniors.