Afrihost NIGHTMARE ORDEAL

Where do I even begin? So I have been a loyal client of Afrihosts for the past year and as the package I currently use is no longer available I was then instructed to change to another package. Because of this, I needed a new router as the old router is no longer compatible with the new sim card that I need to use. Anyway, we were told that the changes would come into effect starting on the 1st December 2019. When I realized that the cut off time was arriving rather quickly and I still had not received my new router and sim I queried this via their Whatsapp platform. The response time was good and I was assured that I would have my router by the Friday ( 28th December ) as it was already with the courier. Now I have not received my router. According to Afrihost their system shows that my router was delivered and been signed for. According to the courier company, my router arrived 2 weeks earlier and all of the information given to them was incorrect therefore they could not get hold of me? So they sent it back to JHB. Where to in JHB? I dont know. Bare in mind we have no internet services at home at the moment and we are actually paying for these days. I demand a discount.All my information , after my cell number changed has been updated on the clientzone and is correct, I had a router delivered to the same address and there were no issues. I did not fill out the waybill ( incorrectly ) and yet I am the one who suffers. If i hear once more " we are awaiting a response from our warehouse" I might just have stroke.