Afrihost new Slogan : Constantly shifting the blame!

Since last year, I have been trying to get a fibre connection from Afrihost. My first attempt failed due to Afrihost falsely communicating that Octotel would be installing fibre in my complex. I was left waiting for a year with false promises from Afrihost and when I relocated, had to pay the cancellation fee for a service I did not even use. Now, after relocating, the new residence has fibre from Vumatel already installed. Previous tenant (Jaco) requested cancellation previous month but at the start of the current month Afrihost told me that the Object Number is still in use. After speaking to Jaco (previous tenant), he informed me that Afrihost failed to cancel his account.

So after calling Afrihost again, they told me that the account is pending-cancellation and that I have to wait until the end of the month before they can cancel the previous tenants account and activate mine.

I have never experienced service so bad... ever. Literally after more than a year, they continually shift blame and cause their clients to bear the brunt.

Please contact me ASAP to cancel my pending account from Afrihost as I cannot stand to see this mediocre service drag itself to completion.. if that ever happens.