AFRIHOST NEW FIBRE CLIENT WORST SERVICE IMAGINABLE - 4.5 WEEKS IN NO INTERNET

Absolutely horrible service and to a new client as well. Be warned this is a lengthy story Fibre order was done online very easily I actually felt impressed. I could not have been more wrong the **** had just started.

SADV was chosen as the installers and the installations instructions was sent from Afrihost to SADV with me only getting a message that I will be contacted within 2 weeks for installation.

10 days later having not heard anything I phoned SADV directly only to find out that my order was for the wrong unit and the contact number on their records is not the number I provided, Afrihost had send me a confirmation email upon ordering which reflects my contact details this was correct,

so I phoned Afrihost only for them to apologize that an error was made after another day of contacting back and forth mostly again from my side it was determined that a new order needs to be placed as the only method to correct the address issue on SADV.

This new order was done by Afrihost and I was promised it would not take another 14 days. 5 days went by with no contact from either company so I phoned SADV first only to find out that this time with the second order the physical address and email was correct but again the same unknown phone number so nobody had contacted me as they only work on phone calls.

After another day of me phoning back and forth the details were fixed and installations was arranged. the installation was done and I was told by 5pm that day that it would be active it is now the next day, still inactive and nobody is willing to help me I keep getting promised I will be phoned back but nothing ever happens.

in a last attempt I even used the WhatsApp chat from Afrihost hoping it could be of assistance. Refer to the attached chat to see the unwillingness from the Afrihost agent to sort it out.

I eventually got fedup with his response and phoned SADV again myself only to be told that Afrihost has to phone fix it. Other Afrihost Fibre support members with horrible service: Zinay (Supervisor) Kabelo (operator, whom by the way **** after claiming he contacted SADV to fix contact details at the end of the day when I phoned nothing was updated). Chat log: 2019/11/07, 09:31 - Gerhard Kruger: To make it even worse this is the level of service I get as a new client 2019/11/07, 09:50 - Afrihost: Thanks for your patience, you have now been connected with Thulanie N. 2019/11/07, 09:51 - Gerhard Kruger: Hi can you see my detail 2019/11/07, 09:51 - Gerhard Kruger: Or do I have to send again 2019/11/07, 09:53 - Gerhard Kruger: Hello? 2019/11/07, 09:54 - Afrihost: I am having a look please bear with us as we have a lok3 2019/11/07, 09:55 - Gerhard Kruger: It was installed yesterday by about midday I was told to phone Afrihost which ai did and was told the line will be active by 5pm this did not happen 2019/11/07, 09:57 - Gerhard Kruger: The order still reflects online as in process and the router was set up over the phone with Afrihost again yesterday still does not connect I have also not received a username and password to connect with which is weird but I was told I dont need it 2019/11/07, 10:04 - Afrihost: Sorry Gerhard According to SADV the order is at the Prospecting Stage which is more an order validation phase and this is the status as of the 6th of November 2019/11/07, 10:04 - Gerhard Kruger: What!? 2019/11/07, 10:04 - Gerhard Kruger: *** does that mea 2019/11/07, 10:05 - Gerhard Kruger: They came yesterday and installed the line 2019/11/07, 10:05 - Gerhard Kruger: What do they need to validate 2019/11/07, 10:07 - Afrihost: But I advised that is the statuus on their systems 2019/11/07, 10:08 - Gerhard Kruger: A supervisor from afrihost needs to phone me and explain *** this is now 4 weeks later after afrihost *****ed up my order twice by giving wrong adress and contact details first and then with the new order which was require to change the address they *****ed up the conctact details again 2019/11/07, 10:08 - Gerhard Kruger: Get a supervisor to phone me now 4 weeks later two orders both *****ed up 2019/11/07, 10:09 - Gerhard Kruger: Afrihost service is absolutely horrible you guys ***** up the simplest things 2019/11/07, 10:10 - Gerhard Kruger: I've spoken to a supervisor Rene from fibre support before and his team failed to phone me back at 9am this morning 2019/11/07, 10:11 - Afrihost: IMG-***7-WA0001.jpg (file attached) 2019/11/07, 10:12 - Afrihost: As I have advised this is still marked as Porspecting from SADV even those the site is marked as active 2019/11/07, 10:12 - Gerhard Kruger: Then contact them to sort it out why do I have to do that 2019/11/07, 10:12 - Afrihost: So at best we need to wait for SADV to active the line and we will be able to link it to our systems after 2019/11/07, 10:13 - Gerhard Kruger: Ffs ill phone sadv myself you guys are useless 2019/11/07, 10:14 - Afrihost: Am so sorry you feel that way 2019/11/07, 10:19 - Gerhard Kruger: According ti sadv you should contact them 2019/11/07, 10:19 - Gerhard Kruger: I want a supervisor now 2019/11/07, 10:20 - Afrihost: I am logging a call for you with our Fibre Team thanks 2019/11/07, 10:20 - Gerhard Kruger: Dont log a call 2019/11/07, 10:20 - Gerhard Kruger: Stand up from your computer and go call the supervisor 2019/11/07, 10:20 - Gerhard Kruger: Your call logs never amoint to anything 2019/11/07, 10:21 - Gerhard Kruger: Nobody ever phones back 2019/11/07, 10:21 - Afrihost: I am sorry this a chat platform and things do no work that way 2019/11/07, 10:21 - Afrihost: I have a logged a call for you 2019/11/07, 10:22 - Afrihost: For someone to call you from the Fibre Team thanks 2019/11/07, 10:22 - Gerhard Kruger: Sort it out you have 10 minutes or Im pasting this useless chat record reflecting your unwilligness to even contact sadv on hellopeter and similar.

I never got phoned back in time and only managed to confirm that SADV needs to come back again to finish of the installation while spending another 45minutes on line with Afrihost. Nothing happens at Afrihost without you purposely put yourself in the middle of Afrihost and whichever installer you chose and I urge anyone to do that.

The cherry on top of course is that again no-one can confirm when they will come to fix it.