AFRIHOST-NEVER AGAIN

Unfortunately there is no option to not rate. I ordered DSL with Afrihost. 1st I get told delivery takes 5-7working days then I get told by Friday I will have it and when I called again I got told 14 days. When I complained the Lady very rudely told me it states 14days on the website. Well Afrihost highlight it then because nowhere does it say that. Yesterday I called to cancel the order because first I was told I can cancel on the client zone but when I went in I struggled so I called them. Guess what MISINFORMATION AGAIN! I got told by Kgomotso I can't cancel my order online! So I canceled with her and asked her to send confirmation. We only received confirmation this morning. So here is the joke. THEY STILL TOOK THE MONEY FOR THE ROUTER! I called and requested an immediate refund. This can only be done in the next 14 working days. I told them but I canceled. My order so they had no right taking the money. So here is the joke again... Kgomotso canceled the order but never the router. What the hell does she expect me to do with a router if I canceled the wifi????? No wonder this county is going to heck! People without the adequate training doing customer service. So now I have to go into the bank and reverse this at my own cost!!!! PATHETIC! !!!!!!!!