HS
Howard S

1 reviews | Active since Jul 2018

25 Aug 2018, 22:17

Afrihost needs to be investigated

I have an account with Afrihost after being migrated there when Iburst sent out of business

I was given 100gigs a month before which afrihost honoured

Recently, I downloaded a programme called glasswire that monitors my online consumption of data

This was even suggested by Afrihost , my account number with them is

Glasswire says I have used 57.2 Gigs , here is a screen shot below on the top left hand side or if not clear attached herewith

This is totally inaccurate as when i was with Iburst the data went slowly no rapidly when i transitioned to afrihost

Afrihost contends that I only have 2 gigs remaining, I should have 43 gigs in my credit but they deny it

Now they adamant i only 2 Gigs left and if i want I have to pay another R200 for 20 gigs once off which I am forced to pay to stay connected

This is unfair , unjust and a contravention of regulations for service providers It breaches the code of conduct set by ICASA for fair and reasonable business practice

I have contacted ICASA to take it further , i suggest you do the same

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