Afrihost needs better service!

On the 30th of September 2025 my wifi turned off. I contacted afrihost via what's app and told them. They made me send videos and pictures and took up 30 mins of my time asking all kinds of questions, even at a point told me my Pos light is off and I must turn it on ( even though I had just sent them a picture of it plugged in) anyway they opened a ticked and said it was mitsol that would contact me. By the 3rd of October I still was not contacted and had paid over R 800 for data because I run businesses from home on that wifi that didn't exist. I contacted afrihost once again, they seemed confused and asked me for my ticket number, and then asked me when I was sent this ticket number, then they told me that mitsol had not got back to them. I called mitsol and asked what was happening, they told me they had rep**** to afrihost on the 30th sept already and stated I had canceled my contact. I had infact never canceled. I let afrihost know that apparently my account is canceled in which they responded I canceled and would I like to get my line back up, they will call mitsol to install, I then got an email saying mitsol would be at my home to install in 1 to 2 weeks. I then asked afrihost for the proof that I had canceled, 6 minutes later another email popped up saying they had installed at my property. Then afrihost told me they would reset something or other and ended the chat. An hour later we had wifi back but since we have had wifi back we have had to re start our wifi basically 50 - 100 times in the last 2 days. I am in shock, plus I got an email to say someone had logged into my client zone, I did tell afrihost but they didn't seem concerned, they said I should just change my password which I did. I can not believe all of this has happened and not once did I get a phone call or an explanation on what's happening and plus my wifi is **********.. May as well not have it. They've cost me time and money, both of which I don't think they deserve. I will be contacting them tomorrow once again in hopes this is sorted out. Or hopefully if they run their business properly, someone will see this and call me to apologize and reimburse me for this issue that has set me back a week in work thus far. And alot of data spent unnecessarily!!!!