CB
Chris B

1 reviews | Active since Nov 2015

28 Nov 2015, 13:13

Afrihost mobile airtime and data issue!

I signed up for Afrihost mobile airtime and data package on the 24/11.<br> With mtn number ***.<br> Given mtn made a ***** up with Rica, i resolved that on the 24/11 by 12:00, From there i have been on Afrihost case, and what they say the problem is with Mtn, Really come on today is the 28, still i am sitting exactly where i was from the start of the expedition.<br> I have been on the app for support, facebook messenger, called them. I did everything humanly possible.<br> It is your product, so sort out the issue,given mtn is making you look bad, but that is not my problem.<br> I have been patient, but really this is terrible, this morning i was on a supervisors case again, no progress whatsoever 13:10.

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Replies (1)
Afrihost.com
Afrihost.com's reply30 Nov 2015, 13:43
Official
Hello Black-Raven,

Very sorry about the issues you've seen with this.

We can see that our Critical Care team has been in touch with you as of this morning and well resolve this query as well as any other pending queries/ concerns on the account.

Voice is still a very new product for us, and is currently in a beta release - so issues may creep in, but will most certainly be resolved and reported back to our team for a thorough review and fix.

Regards
The Afrihost team

Best regards,