Afrihost migration fail

I'd been with Afrihost for years. Moved to a new address and what I thought would be simple migration process turned into a nightmare. Basically Afrihost says that the line hasn't been released into the holding pool and that I need to ask Telkom/Openserve to release the line. Telkom/Openserve say that Afrihost need to request for the line to be released. Afrihost says they will not do that. And so they have lost a customer.