Afrihost Lost My Payments, Wont Credit The Lost Payments Now

<p>Good Day</p> <p>I have recently had problems with billing on Afrihost an internet service provider.</p> <p>Multiple payments I have made do not reflect in their online service & when I brought it to their attention I did not receive any information concerning the payments I had queries on.</p> <p><br />Both these amounts have not been reflected by Afrihost & in subsequent months I would have to pay an extra R247.</p> <p>The support at Afrihost has taken to not responding to my emails or ignoring the emails in which I state my case. The support on Twitter as well has not explained to me where my payments for 16 September 2016 & 15 December 2016 have gone or why they were not added to the clientzone.</p> <p>After I confirmed with the call center that my payments had not been counted Afrihost updated the clientzone profile but will not credit me for the 2 months extra I have paid for.</p> <p> </p> <p>The error was that my payments used "Afrihost" as a reference & they said that wasnt unique enough, however upon checking all my payments were there but unidentified.</p> <p> </p> <p>I gave a 2 star rating because the call center personnel acknowledged a mistake was made & updated my account however the Twitter support, the online support were not helpful at all, & multiple times sent emails saying my account was overdue when it turned out they had lost my payments.</p>