Afrihost lost client s Telkom number of 40 years in failed porting attempt

Terrible experience. Lost my Telkom number in a VoIP porting attempt. Got misinformed more than once. Cancelled the line based in the instruction. Followed up on the porting multiple times. The WhatsApp service is a joke. People are quick to respond, but they are only chasing tickets. The amount of times that I got..."it is in progress"; is testimony of that. Nobody had the right training or access to give the right answer. Now what... Porting instruction left client without number she owned for 40 yrs!. And afrihost is just sorry. Guess what I am also sorry for trying to make use of this service!!! Absolutely shocking.