Afrihost = Loss of income

On the 1st of December my Fibre line was cut by Afrihost. I contacted them via the whatsapp chat and spoke to an extremely rude Ryton N who has no idea how to speak to clients and offered no assistance. I then logged three call backs of which only one was returned.

They told me to reboot the router and sign in again which i did three times and still no connection. They have no idea how to correct the issue and told me they are going to log the issue.

My partner and i both work from home and this has caused a severe loss of income and they are unwilling to get my line resolved!

All of this on-top of the fact that they debited my account three times and having already been disconnected for a month before this due to a relocation.

by far the worst customer experience i have experienced to date!!! DO NOT USE THEM!!