Afrihost loses connection!!!!!

Today at 13:30 I realised my WiFi was down. I contacted Afrihost using their various online platforms(as they suggested): 1. Request a Call me back 2. Chat to an agent using WhatsApp. I logged 2 Call me back requests. I tried chatting to an agent but I only received a response an hour after I first made contact(At this point I was out exercising). I then tried several times to establish contact again via WhatsApp. Huge fail. At 20:50 my 2 Call Back requests were still not actioned so I tried the WhatsApp chat for one final time only to receive an automated message that the service is only operational till 8pm. Mind you the “Call Back” service is operational until 23:00. I guess they were inundated with calls today. I just need someone to contact me to sort out my connectivity issues!!!!!!