AFRIHOST LIES AND DO NOT TAKE ACCOUNTABILITY FOR THEIR INEFFICIENCY

On 30 August 2019 I called Afrihost to enquire on the Pure Fibre offer they have running. The offer entails: Free installation, free activation and router and two months free service. I had accepted this offer and also asked the consultant when would be the right time for me to cancel my fixed wireless 4g data account that I also had with them as my intention was to cancel one package for the fibre. They advised me that as it was past the 25th of the month, if I cancel on the day then the connection will only cancel as of the end of September. I had also agreed to this and then proceeded with my fibre application as well as cancelled my fixed wireless. On 31st August / 1 September 2019 my fixed wireless connection got deactivated. Upon sending emails and emails over the weekend to Afrihost, a consultant asked for my number to call me and no call was received until 10 hours later by 11pm at night.

When I called Afrihost on Monday 2 September 2019, I spoke to a consultant named Sfiso from the fixed wireless team and he confirmed that the 4g data was not supposed to cancel and upon checking with colleagues, he came back to advise that it was due to Afrihost not having their information correct, that is the reason i was advised incorrectly. Meaning that Afrihost no longer had a contract with Rain who supp**** this connection therefore the data account deactivated when it was not meant to. He then apologised and confirmed that he will try to get his team to refund me for the data i still had on that account that I lost. A few days later he confirmed that they could not refund me for the data lost but that they would try to waive 2 months of the fibre deal. He has not come back to me regarding that. He also confirmed that he would escalate to the fibre company to get a quicker connection. Upon called the fibre company a week later, they confirmed that they have not received an order from Afrihost for me. Afrihost is a company that is inefficient and lies! They only contacted the fibre company a week after my calls (9 Sep) but they kept informing me that they were escalating why it took the third party company so long to call me. Further to that, I now called the accounts department and was informed by Richard that there is no way Afrihost will waive any fees for me or subsidise me for the data i lost. Basically it was through Afrihosts incompetence and inefficiency that i lost my data paid for and they will not reimburse me for this. They will not take accountability for what transpired here. I am now out of pocket for over R500 in mobile data and Afrihost will not cooperate to compensate for the loss they caused me.