Afrihost leaves you disconnected and still connects their monies

So after more than 3 weeks being down, not connected and with APN issues together with MTN, Afrihost has still not resolved my connection issues. Debit orders have run successfully and I cannot access any data on my data sim with said provider. Every single escalation to Whatsapp, as this is the only way of connecting to the company comes back with the same results. We are experiencing issue with MTN and your ticket is logged as a critical item. Now leaving your customer disconnected from the internet after 3 weeks in 2020 whilst still collecting monies is in direct contravention of the CPA act. So seeing that Afrihost is not taking my continues unanswered queries seriously I will then go this route.