Afrihost lacks support.

After each power failure whether it be loadshedding or just a power failure at home. My router will not connect back up to the internet. On the 6th of Feb after load shedding. I contacted support. The operator was very rude and would not even try to diagnose the problem telling me to wait. I logged a technical issue with their support the 6th of Feb as well. The 7th of Feb, I wait till 7 o'clock the morning to get back on the support line on whatsapp. Yet I'm told again that a complaint has been logged and it may take a business day. Saying the end of the day it will be sorted. But it's Sunday. So no hope there.

Afrihost, who will be compensating me? I had to hand in a project yesterday. I made an apology to the client, the due date was moved to the 7th. Yet again I will fail to deliver on this due to Afrihost.

Afrihost will cost me a high profile client, and a project with an outstanding balance of R10 000. Not to mention the time I had put into this project. Afrihost will also not assist to try and get you online even if it is their fault.

Afrihost, I just want to ask how you would like to rectify my loss? By taking my money each month for a service that doesn't work? Your whatsapp tech of the 6th of February really dropped you in some deep s***t.

Let's here the excuses Afrihost. It's day two now with a cost of R10 000. Let's see how you will be managing this. I have screen shots of your whatsapp support, a letter that will come due to failure to deliver. We as clients must pay and pay, when we dont you suspend our internet. But when it's your time to deliver you just do not care, as long as the bank account keeps rolling. At the expense of people's lively hoods.

With the failure to deliver, and all the screen shots, how are you compensating me for this loss? How are you going to take responsibility for this?

Also failure to give me a managers work email address shows the lack of support for urgent matters.