AFRIHOST LACK OF SERVICE

On 30th December 2025 I informed their call centre that whilst I was paying for 100 mbps I was only recording far less than 50 mbps through a speed test. Nothing happened and there was no feedback. On 5th January 2026 I again made contact with them and was informed that the possible reason for the bad reading was due to an old D link router which they advised needed to be changed. The cost of couriering it to me would be R 249. As of yesterday I again contacted them and was informed that their warehouse was very busy but they would get back to me with a delivery time. As of this morning I am still awaiting for feedback whilst experiencing low speeds on the fibre service. Customer service let alone action to rectify my issue does not exist.