Afrihost Lack of Customer Service

Since the end of December 2025, I have been logging connectivity problems - about 5 to date. On 17/01/2026, I lost connectivity, and it took several days to resolve the issue. 10 days later, and the same problem is back.

Each time, my time is wasted with the same 'do this, do that, what do the lights say' online/WhatsApp disgnostics and I am sick of doing that. I do not understand the technology. And the same silly requests keep coming. Between Afrihost and Vumatel, they have zero customer care.

It also took them 2 weeks to send me a replacement router - it was 'my fault' because they were waiting for me to accept a delivery charge - no notification of that until I grumbled, I accepted, and still no router! Eventually, still no invoice, just an email with details from one of their techs, to pay them first.

Yes, on their lovely 'Client Zone' there are responses telling me everything is all OK on their side - really? Then why do I still not have any connectivity, and why is there still no technician in sight?