Afrihost keeping me on hold for 30 min and then drop call so thy can go home

I contacted Afrihost and spoke to a few agents to find out everything i needed to to to get the fiber line already installed in my new house from previous tenants activated on my name i asked how long it would take and as per there info 72hrs or 2 to 5 days so i app**** for the line to be migrated in as per Afrihost information i did just that a few hours later i am billed for a active line at prorate rates and yet the CPE is OFF and i have not even moved in yet i message them again and now thy want pictures witch i send i ask for a refund and get told to email sum one else i email and get told it will be handled i still have not heard any thing back and i still dont have my refund this to me is *****ing i then call and the agent on the line tells me to please hold and i am put on hold for 30min at witch time thy cut the call and guess what the time was 5pm so all he did was waist my time till he could go home how is that for service i know i wont get any thing or any call backs from this but i hope this helps others to not use there service as it is_F____ing usless you can probably think of the rude words i would type there but i cant use as this would not be published