Afrihost "It's not us it's them, Telkom" But pay us anyway

Afrihost has been really great at getting back to me in the past, although they can never help when the internet tanks they always responded. Lately not so much. I hate complaining but there doesn't seem to be any way to get their attention. My service has been down for three weeks now, in the past it used to be up and down but a couple of weeks ago it dropped off completely. I asked Afrihost for help but they just never responded. I told them that I thought it unfair to pay for a service that doesn't work, they simply responded with what they always say "if it's not down completely you have to pay, sorry nothing we can do. You should phone Telkom to see if they can sort it out." Telkom provides the line, YOU as Afrihost supply my internet service which is NOT working. It's an easy cop-out for Afrihost, and basically a way of avoiding the issue. I've cancelled my service today, I'd rather deal with having no internet than paying for no internet. Overall, terrible service and not worth the reduced prices they offer if they can't help you out when your internet bombs out.