Afrihost ISP of the Year – But My Experience Has Been Far from It

I signed up for Afrihost Pure Fibre on 04 July 2025. Since I already had an Openserve OTN box from my previous ISP, it should have been a simple activation. I clarified this immediately after placing the order, yet more than 10 days later, I still have no service and no contact from Openserve.

I’ve reached out to Afrihost support via WhatsApp daily. Every time, I’m connected to a different agent and have to repeat my entire story. I’ve been promised escalations, even to the Liaison Manager, but no real progress has been made.

To make matters worse, the AirMobile SIM sent with the modem was faulty. After multiple follow-ups, I was told to go get a new one myself, even though the fault was not on my side.

I work entirely from home, and this has forced me to commute daily, purchase LTE data at my own expense, and spend hours chasing support.

Afrihost has won ISP of the Year multiple times, but I’m yet to experience that excellence. If this is not resolved within 48 hours, I will have no choice but to cancel my order.

I expected better.