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Anthony S
1 reviews | Active since Nov 2018
21 Apr 2026, 11:46
Afrihost Isp intermittent internet connection service
I joined a new ISP Afrihost on the 10th April .... At first everything was great but then I noticed that my internet connection was intermittent ..... This has continued since the 10th up until today .... I call in daily for assistance .....but it's the same story .... I contacted vumatel as well same story ... They do not see an issue with the line .... We changed routers. 2x new routers with internet 6 same problem . Everyday I have disconnection almost every hour .... I have asked so much to be assisted but I get ignored ...... But I get my bills on time and it gets paid .... Why is I so difficult to get proper after sales service ..... Im still paying even though I am not satisfied with the service I am getting . Afrihost say the waiting on vumatel .... Vumatel says go to the Isp .....
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Replies (9)AS
Anthony S's updateReviewer Update
22 Apr 2026, 08:3613 days of intermittent internet connection and still no response from anyone after daily an calls to the support team .
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Anthony S's update22 Apr 2026, 08:36
Reviewer Update
13 days of intermittent internet connection and still no response from anyone after daily an calls to the support team .
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Anthony S's updateReviewer Update
23 Apr 2026, 17:0814 days with intermittent connection ....still waiting for vumatel to come and fix the line .
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Anthony S's update23 Apr 2026, 17:08
Reviewer Update
14 days with intermittent connection ....still waiting for vumatel to come and fix the line .
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Anthony S's updateReviewer Update
24 Apr 2026, 10:39Day 15 with an intermittent connection
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Anthony S's update24 Apr 2026, 10:39
Reviewer Update
Day 15 with an intermittent connection
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Anthony S's updateReviewer Update
27 Apr 2026, 16:56Vumatel came out on friday 24th April ...they replaced the cpe box but found that there are leases on my router which was causing the intermittent connection ..They said afrihost needs to remove it ..... afrihost says vumatel needs to remove it today is day 18 with intermittent connection
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Anthony S's update27 Apr 2026, 16:56
Reviewer Update
Vumatel came out on friday 24th April ...they replaced the cpe box but found that there are leases on my router which was causing the intermittent connection ..They said afrihost needs to remove it ..... afrihost says vumatel needs to remove it today is day 18 with intermittent connection
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Anthony S's updateReviewer Update
29 Apr 2026, 08:3921 days with intermittent connection.....
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Anthony S's update29 Apr 2026, 08:39
Reviewer Update
21 days with intermittent connection.....
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Anthony S's updateReviewer Update
30 Apr 2026, 10:46Since yesterday 29 April 2026 ...I have no more internet connection . amazed at how tickets get close even though the solution isn't discussed with you as a customer .... Then you have to start the process over again .....this is terrible service .... And then you have to hear that you must wait for the issue to reach the next tier an then you have to wait 48 hours for. Response and then another 48 hour for it to be escalated an then wait another 48 hours for it to be appointed to a team and another 48 hours for the team to call you to let you know they are coming out ...... And when they come out ....the issue is resolved even though it isn't resolved and you have to start all over again .....this sucks
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Anthony S's update30 Apr 2026, 10:46
Reviewer Update
Since yesterday 29 April 2026 ...I have no more internet connection . amazed at how tickets get close even though the solution isn't discussed with you as a customer .... Then you have to start the process over again .....this is terrible service .... And then you have to hear that you must wait for the issue to reach the next tier an then you have to wait 48 hours for. Response and then another 48 hour for it to be escalated an then wait another 48 hours for it to be appointed to a team and another 48 hours for the team to call you to let you know they are coming out ...... And when they come out ....the issue is resolved even though it isn't resolved and you have to start all over again .....this sucks
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Anthony S's updateReviewer Update
30 Apr 2026, 10:49Should have just gone to a mobile store and get a mobile router
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Anthony S's update30 Apr 2026, 10:49
Reviewer Update
Should have just gone to a mobile store and get a mobile router
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Anthony S's updateReviewer Update
30 Apr 2026, 10:52Being called and emailed to say I must buy an ethernet cable to test a direct connection and send photos ... What **** is this for service but when it comes to payment it gets debited on time ..... No. Period to wait
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Anthony S's update30 Apr 2026, 10:52
Reviewer Update
Being called and emailed to say I must buy an ethernet cable to test a direct connection and send photos ... What **** is this for service but when it comes to payment it gets debited on time ..... No. Period to wait
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Anthony S's updateReviewer Update
01 May 2026, 10:07Still without internet connection day 3 .....the .issue is just escalated daily
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Anthony S's update01 May 2026, 10:07
Reviewer Update
Still without internet connection day 3 .....the .issue is just escalated daily