Afrihost is useless

On the phone for almost 20 minutes trying to get hold of a manager ,all to no avail. Downgraded my line from 100 to a 30 Meg line as I am getting 20 Meg anyway on my 100 Meg line . Payed my account according to what the 30 Meg about is. Now I must still pay for 100 Meg line . What **** is this .. AFRIHOST IS THE WORST . BASICALLY *****ING MY MONEY.