afrihost is useless!

<p>Last month I received an e-mail offering the bundled packages at a cheaper rate. I need to upgrade my line from a 4mpbs, so i took this opportunity to increase my data and I proceeded to order the 8mpbs package and requested my dsl be moved with Telkom. Telkom advisedthat this would take 30 days. So, in the meantime I upgraded my telkom dsl to 10mb and changed my Afrihost data to premium uncapped 10mb. I cancelled my order for the 8mpbs and told the afrihost consultant that I would contact them when telkom migrated my line to confirm that I want the 10mbps DSL line.</p> <p> </p> <p>afrihost ignored this and downgraded my line to an 8mpbs when telkom migrated my line. This order was cancelled and should NOT have been processed. I attempted to change this through client zone but only my data was changed back to 10mbps but DSL remains on 8mbps. </p> <p> </p> <p>I have phone customer care numerous times to have the 8mbps but they just say that its weekend and there's nothing they can do until next week and i must phone Telkom to get them to speed it up. This is unacceptable as i am paying afrihost so that i dont have to deal with telkom!!!!</p> <p> </p> <p>I also get promised that consultants will call me back after speaking to their supervisor but receive no feedback. When I phoned back, the lines were closed. Your consultants clearly just don't care about keeping customers happy at all!!!!!!!</p> <p> </p> <p>I CANCELLED my 8mbps order. I DON'T want 8mobs. I want the 10mbps line that I am paying for! Sort this out right now or contact me to do an immediate cancellation of my package so I can move to an ISP that knows what they are actually doing.</p> <p> </p> <p>I am so disgusted with your service!!!!!! And I will make sure everyone I know changed to another ISP too!</p>