Afrihost is the Worst technical support in South Africa

I have had it with this service provider. Seriously. The incompetence is absolutely mind boggling. The lack of ability to resolve your issue even more mind boggling and their total non chalant attitude and no follow up. When you ask them to call you, they keep posting messages on the client zone...oh my dearest Lord above. Pick up the phone. I have Ben without internet since the 3rd of March and there is absolutely no escalation process. In order to cancel my subscription I will lose my money that I paid for a service I never got to use in March. Their CEO doesn't seem to even have an inkling of what is going on in support... absolutely the worst isp I have ever dealt with especially when you have technical issues. This is not the first time that I am experiencing the most frustrating process with their call centre..how they won any award in respect of being the best isp is beyond me. In fact I am absolutely tired of having to deal with this service desk and the level of support that they spew out and so it's time I find another more customer eccentric service provider.