Afrihost is the Worst Fiber Service Provider

So after 4 years Afrihost decided to cancel my line ... My account is paid up and there was no notification from my side to do this. I cancelled my hosting because I wasn't using it and I did ask to have my line transferred as we were supposed to be moving but I cancelled the move as that fell through and somewhere they decided to cancel my Fiber line. This so - called cancellation was supposed to have taken affect by 1 July, did they adhere to that ? Oh no, we were cut off on the 26th June (This is how I found out about my fiber line being cancelled). I have never received such horrible service. They are not able to tell me when I cancelled my line but they cannot reverse it. Now I have to pay a reconnection fee with any New Service provider which I cannot afford. They said that I would get a refund on the Hosting that I cancelled but that did not happen and I don't suppose that they will credit me for the Fiber that I haven't had since last week. They said it would be resolved by Thursday and nothing happened, no follow up, just nothing. This is not the first time that I have had poor service from them, It has just been too much hassle to move.