Afrihost is the worst ever!

Despite Numerous calls and speaking to an endless amount of support agents I am still with internet for the last 16 days. I have spent up to 3 hours reconfiguring the router and ONT, it's always the same procedure and the outcome is the same... We will have to call Metrofibre as the fault is on their side. No feedback no response. I have called their offices and asked to speak to a supervisor. Cynthia the agent said her supervisor would call me back, not done as yet. I have also emailed Siyabonga .M @afrihost.com and I am still awaiting his response. Other service providers can only take over the line once Afrihost has released the ONT. I have paid for April, and I am willing to get another service provider at my cost.