KM
Khanyisile M
1 reviews | Active since Apr 2019
03 Feb 2025, 08:20
Afrihost is the worst
I ordered the service on 01/11/2025 and there were issues with the installation and activation of the fibre. The service eventually became operational on 25/11/2025. However, Afrihost debited my account with more than R2800 during the period that my fibre was not operational. I logged a query more than 1 month ago and they have not explained why this money was debited from my account, and they have made no progress in refunding me. I have subsequently cancelled this service because I can’t deal with the incompetence and horrible service. I want my refund now.
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Khanyisile M's updateReviewer Update
11 Feb 2025, 10:56Update: This matter was eventually resolved on 11/02/2025 after I reported Afrihost to ICASA. That's the only way to deal with companies like this. Raise the issue with them, get a reference number and report them to the relevant regulatory body if they have not rectified the issue after 20 working days.
KM
Khanyisile M's update11 Feb 2025, 10:56
Reviewer Update
Update: This matter was eventually resolved on 11/02/2025 after I reported Afrihost to ICASA. That's the only way to deal with companies like this. Raise the issue with them, get a reference number and report them to the relevant regulatory body if they have not rectified the issue after 20 working days.