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Bianca M

1 reviews | Active since Oct 2023

09 Apr 2024, 21:19

AFRIHOST IS THE WORSE

I AM SO DISGUSTED IN AFRIHOST AND VUMATEL FOE THE PATHETIC SERVICE PROVIDED. THIS IS THE 2ND TIME IN A SPACE OF 2 DAYS MY WIFI IS OFF DUE TO A "FIBRE OUTAGE" AS THEY SAY .YET THEY SEND 1 PERSON TO FIX MY NEIGHBOURS LINE WHILE I CALLED AND REPORTED IT AT THE SAME TIME. THEN YOU GET THESE IDIOT OF CUSTOMER SERVICE AGENT OBKENG WHO WAS SO SO RUDE AND SCREAMED AT ME ON THE LINE STATING I'M *********** AND WILL HAVE TROUBLE PAYING MY ACCOUNT WHEN ITS DUE LIKE WHAT THE ACTUALLY HELL. I PAY OVER R600 EVERY MONTH ON TIME FOR THEM TO NOT PROVIDE ME WITH INTERNET FOR MORE THAN 48 HOURS AND FOR AGENTS TO DISRESPECT AND DEGRADE ME DUE TO THE FACT THAT I AM A WOMEN AND THE AREA I LIVE IN. NEVER IN MY LIFE HAVE I EVER FELT SO DISGUSTED AS THEY HAVE NO CUSTOMER SERVICE AT ALL. DONT GET ME STARTED ON THE MANAGEMENT ALL THEY DO IS LIE AND WHEN YOU CALL BACK TO TALK TO THEK THEY SAY THEY NEVER SAID ANYTHING. THIS COMPANY DOES NOT VALUE CUSTOMER OR THE MONEY THEY PAY AS THEY FEEL LIKE ESKOM AND CUT YOUR INTERNET ACCESS WHEN THEY FEEL LIKE IT AND LIE ABOUT OUTAGES IN YOUR AREA. DO NOT JOIN THEM THEY ARE THE WORSE EVER. BEST INTERNET PROVIDER MY FOOT.

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