AFRIHOST IS THE PITS!!!!!

I have been experiencing internet connection issues since Sunday, 4 October at 18h00. I could not report the issue via WhatsApp because they were offline.

This morning, 5 October, I sent WhatsApp communication to the Afrihost WhatsApp portal reporting the issue, listing all the issues and steps I have taken to resolve the matter. Sibonga M, tried helping with configuring the router and still gives internet issues. Then I am told that I need to log a request to receive a call back. After a while, Sibonga M, logs the request for me to get a call back. Hours later, I still have not received a call back.

I have had to complete a form for the matter to be escalated - which was ridiculous because all the details needed in the form I had provided to Sibonga M. Then she/he end the chat without having made sure I had received the call back. Telling me that other customers understand when such issues happen. My business is at stake. I am unable to have online meetings. I need to make payments and I have no internet.

Owen S came to the chat. I sent the communication I had with Sibonga M and all that could be done is escalate the issue to LTE department. No turn around times can be given (as per Owen S's communication) I just have to wait. I asked for alternatives and nothing could be given. REF: RAJ-***5

This is RIDICULOUS and UTTERLY UNACCEPTABLE!!!