Afrihost is *******!

We had Fibre installed on 18 Sept 2019.

The connection has been configured through one of their partners (Vumatel) and all is in order with the connection.

Afrihost have since failed to activate our account so we can use the WiFi, they go back and forth with no resolution. For days they had us going to and fro asking us to test different solutions trying to get us connected. At this point we have spoken to about 9 different agents at this and still no joy. We have been told so many stores from, Its the infrastructure provider, to there is a incorrect IP address linked to our account, now they need to activate a voucher....its so pathetic. When asked if a record of the communications are kept, they said its not logged on the account so you as the customer basically have to keep repeating the same issue and go through the same testing with each new advisor you speak to. The only way a thread of the communication is actually kept is when you log a ticket, which none of them did at the time of the first expression of dissatisfaction as I assume they didnt want to be stuck with an unresolved ticket/complaint on their names.

We have since been told they have spoken to Vumatel and the connection is fine (which we knew as we followed up with them, gave them our address and they told us there is a connection at the property which is live, the ISP - Afrihost- need to activate a voucher on our account) - after us having to log a support ticket on the online portal we have received some limited assistance, while basically being told they need to get a service manager to activate the voucher on their administration portal.

The service is pathetic, when we asked when the cancellation would be effective if we were to choose to cancel, they advised it would only be cancelled from 01 Nov 19 as they are already in their current billing cycle. So basically we're stuck with them to try and get the issue sorted as we wouldn't be able to change to a different ISP will immediate effect.

They really are useless, we have to follow up with them constantly to ask if there is any update, and even then you are lucky if you get a response the same day.

Really sorry i signed up and chose them as my ISP.

Not so kind Regards,, Tarryn