Afrihost is probably the worst company to ever exist.

Afrihost is probably the worst company to ever exist.

I have had numerous problems with Afrihost throughout my 7/8 years with them. Afrihost started off great where their service was excellent, responded to queries immediately, and actioned faults quickly.

Sadly over the years they have become worse and worse to the stage that they do not even respond to emails, they deliberately cut calls after waiting on the line for half an hour to get hold of one of one of the support members. They tell you they will transfer you to another operator before cutting you off.

It is almost impossible to get anywhere with them as they completely disregard their clients. The only reason i have stuck with them is because of their better pricing and because i had always been hesitant to have the headache of changing isp's which now seems like a really foolish move on my half.

I have contacted Afrihost multiple times and have upgrade my line from 4mb to 20mb. Staff members of Afrihost assured me that the upgrade will take a maximum of 48 hours. Now after trying to contact them almost every day through emails and calls and them telling me they will sort it out when they eventually reply i am still waiting to this day. It has been over a month now which is absolutely ridiculous!

How can a service possibly be this terrible? Afrihost prides themselves in their great service but this is by far the worst service a person could even comprehend!

What makes things worse is that my internet is now so slow that i am struggling to even open a webpage. I am currently using my phone as a mobile hotspot to connect my pc. I am paying for service yet the service is non existent. It's as if Afrihost is a ****, taking your money for nothing, leaving you high and dry.

I am hoping this comment could help me in some way, hopefully either to get my line back in working order or to help make a decision for a potential customer.

I am now giving Afrihost another week before cancelling my contract with them and publicizing their ********** service through all social media platforms.