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jordache P

1 reviews | Active since Aug 2015

14 Aug 2015, 14:06

Afrihost is not pure internet joy

I have a data package with Afrihost and my data line is with telkom. I have been trying to migrate my 10mb line from telkom and have followed all instruction from afrihost and they have not been able to take over the line. but i recieved a sms indication the line has been migrated. when i called Afrihost. they confirmed the line is not with them. siting error's during the migration. now it takes them more than a day to give you feedback. the service really is tereble. so much for your fine print \we deal with telkom""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;362821;957;6;2;0;1;0;0;2;15/08/17 8:06;197;NULL;15/08/15 6:14;15/08/15 4:49;NEDBANK NOT SO SAVY IF IT COMES TO SETTLEMENTS!!;6,10E+12;So Rude - Cant remember her name;***;On the 12th August me and my sister visited a Nedbank branch in Tygervalley Shopping mall to follow up on her process of obtaining her registration documents after she settled her new 2015Mazda 2 Active 1.5 vehicle for +-R200000 rand after 3 months. She settle the vehicle by EFT payment on the 4th August 2015.<br> <br> Due to the fact that she wants to sell the vehicle urgently and required a new upgraded model we yesterday follow up with regard the registration documents to ease the transaction with the dealer where we had found a new upgraded vehicle.<br> <br> After being told by Nedbank Tygervalley centre that we need to call again to inform them regarding the registration document(Transfer of ownership) ,we were instructed to call them using they in-house telephone line.<br> <br> This were our utter dissatisfaction was discovered when we spoke to a lady from the call center representing MFC who seems very much annoyed and abrupt with us when we politely requested if the documents may be delivered sooner as the said 5 days. Her lack of kindness totally give the impression that Nedbank seems disloyal when it comes to settlements.<br> <br> We also still awaits her email of settlement letter.<br> <br> BAD!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;776553;33;1;2;0;1;0;0;2;15/08/15 12:10;197;NULL;15/08/15 10:41;15/08/15 8:53;Wrong info given about opening an account ;Cheque;;***;I opened an account via telephone since the Internet application kept in giving errors. Upon completion I was told that I must simply pay cash into account to activate account. I tried at atm. Transaction did not go through. I went into the bank. Stood at teller for a long time only to be told I need to go stand in another long row of people. Very disappointed. Big \how can we help\"" on the wall!"""

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Replies (1)
Afrihost.com
Afrihost.com's reply14 Aug 2015, 15:23
Official
Hello jordache.dupont,

As per our conversation earlier today, we have reached out to our Telkom Service Manager to determine the current status of your ADSL line, as well the progress with the move of the ADSL line to the Telkom Wholesale Holding Pool.

Once we have received this update, we will be able to determine the next step and the process that needs to be completed in getting your ADSL line moved to Afrihost.

If you have any further questions or queries with regards to the above query, you are welcome to contact us via ***.

Kind Regards,

The Afrihost Team.