Afrihost is going down the tubes.

A number of years ago I became an Afrihost ADSL customer. I was very happy with the service I received from their support, and the pricing was really attractive as well. I was so happy with their service that I have convinced so many of my friends and family to join Afrihost , which they did.

But since November 2017 I've been contacting them about cancelling my ADSL and wanted to know will I be refunded the money that will be deducted. It was promised that they would look into the matter on how to move forward and they said their manager will phone me back.

Suddenly I received an email and sms stating that my line will be reverting back to Telkom, after the call centre agent told me nothing will be done until they phone me back. I've tried their online chat but that never gets answered, I've send the HELP sms with no luck. I've phoned numerous times and every time they promise me that they will phone me back. And nothing.

Looks like Gian and his team are to big and busy to be concerned about their clients I've look here on Hello Peter and there is daily complaints about the poor service delivery from them and none of it has received any feedback from the Afrihost team. Maybe if they lose enough customers they will finally get a wake-up call when it's to late. There are many ISP's out there giving the same packages for cheaper then what Afrihost does, they have become the same as many of the big ISP's that they were stating their service and products are better than them.