Afrihost is failing and collapsing.

As seen, no one has taken me seriously in terms of my complaint, I will now take this issue to social media platforms and notify all clients that we will be moving over to Xneelo.

I had a query today about being double charged on all of my domains for one month and the response from Afrihost was that this was caused from mispayments in the past?? I stated that I would like to review my account from the time I started my services with Afrihost and also stated that I need more time. Your accounts department called me today and left me on hold while I was in an online meeting with another client.

I just made a payment a few days ago and now instead of allowing me to review my account, you blocked all of my clients domains.

Its amazing to see how you value your clients. Once I make this payment I will make it my sole mission to warn customers about your ********* charges and steer my whole company around creating a partnership with other hosting providers that actually value their clients business. Your department can't even tell me why the servers are slow or down half the time, look at all of the support queries I have logged due to servers being down.

You should have a CRM, have a look on the CRM and see how many queries are about the servers not even being able to handle plugins on WordPress.

I also stated that my account has always been in arrears but is always paid up, in this case I would have made payment but I find it unfair that you are double charging me on my domains and your reasoning is not based on factual findings.

@Gian I have always valued the product & service offerings from Afrihost but today I surrender, ill move onto a new hosting company, take my 20 odd domains that are left and I will find it very hard to value your business in the future, unfortunately.

Something terrible has happened with Afrihost, im not sure if its due to downsizing of staff due to Covid but I can't handle your lack of consideration towards my legitimate query, but this is definitely a management issue and it could be anything.

Even when multiple Afrihost accounts last year got hacked, Afrihost denied any sort of compromise. There were so many resellers I spoke to that had issues with their CPanels being compromised. Even then I stuck with Afrihost.

So today we will part ways but I have never experienced something so unprofessional in my entire life.