Afrihost is failing.

Ok, so I am starting to think this was a bad choice and complete waste of time.

After about two weeks of trying to get the fibre line installed in my house, I am still getting nowhere. First Open Serve scheduled the installation to take place where the technician never showed up but gave feedback as to the task being completed. End up calling left and right to try and have this be corrected and the installation actually takes place and not be falsely reported as done leaving a customer frustrated and nowhere.

The sad thing is every time I speak to anyone it turns into a disaster. Yes, they are helpful but skilled, that's to be questioned. For example, at some point, I decided to ENQUIRE on how cancellations work but before that, I was asking them to give me an update as to the progress on the fire installation and for them to escalate it again.

They end up canceling my order, I was enquiring how it works and did not request to cancel. This was however not the first time they messed up like this.

Please I warn you IF EVER you need to speak to anyone stay on one subject and wait for that to be resolved as enquiring and requesting things at the same time seems to confuse the "Profesional trained" staff and will most likely get it all mixed up and twisted.

At this point, I do not know if it is worth going to Afrihost as it seems they are losing touch with what used to make them grate.

There is much more I can add and have all conversation etc to back it up but I do not want to write a book, I am so disappointed.