Afrihost is dishonest

I was ill treated by afrihost. My account was blocked due to a consultant whom selected automatic top-up R100 airtime on the 2nd June 2024. Afrihost refused to refund it for me and there was an outstanding amount almost half but by principle of the case, it could of being R100 000.00 mistake by afrihost call centre consultant via telephone. As soon as I received a notification about the top-up I contacted the helpline at afrihost to disable the option, and to reverse my R50+/- to me. As the call was logged and the helpline consultant did load my data prepaid of 10gigs, so the airtime should not have been loaded. I got a nasty email from afrihost telling me they will not take responsibility in the airtime purchased or for the consultants error. I'm unsatisfied with this completely. As I am not an animal and pay my way forward but I do not like dishonesty. And this is very disappointing and dishonest from afrihost to treat people like animals to just sit there and take no action. It's unfair to have suspended my account or SIM card that was paid upfront for because of an operating consultant whom entered the wrong details. I want my 10gigs and my money back.