Afrihost is disgusting, accepts zero responsibility

I've never experienced such terrible service in my life..With my daughter required to do homeschooling during the Covid19 pandemic, I decided to act fast and sign up for fibre. Living in a house inside a complex, it wasn't long before deciding to sign up with afrihost as most of my neighbour's are with them. I paid... Received my modem... And every second day I follow up on the afrihost whatsapp line to find out when installation will take place...NO ONE can help me. I then decided to ask someone to phone me.... Victor Rat****anga phoned me and after he put me on hold for 10 minutes... He told me frogfoot asked them in April if I'm a single dwelling unit? Afrihost never bothered to phone and ask me...there's been a 3 week delay as no one bothers to follow up! The afrihost whatsapp line is a absolute joke... No one can provide any feedback! Frogfoot, according to afrihost, wasn't sure if I have live fibre in my area.... But all the people in my complex have fibre through frogfoot with afrihost! How can they not see it on their clever systems?? How many people do they lie to? We spoke to frogfoot too, and they told us Afrihost was supposed to contact Michelle the projects manager. Afrihost didn't. They blatantly told me that they can't help me or provide feedback. How do they take my money and 3 weeks later, still no sign of connectivity? I'm in dire need of internet connectivity for my daughter, no one seems to care.