Afrihost is disgusting!

I have signed up for a fibre deal 2 years ago through afrihost, i have received updates that metrofibre is not going to build fibre on my road, i logged in on my afrihost clientzone after 2 years to get hosting services for my website through afrihost and noticed an outstanding amount of R249 on my account, so i got in contact with their support and they told me that i need to cancel that metrofibre deal on the clientzone portal which i did, now they want to charge me an additional R1000 for cancellation of a service that i never had🤷♂️😳 my hosting service is now suspended because of their error🤷♂️ so i get in contact with support again and they say that they have received feedback from their accounts department that they will credit the R1000 but i still got to pay R250 for courier services to come and pick up the router, how can i pay R250 on something thats useless to me????? Afrihost should have liaised with metrofibre before sending the router! Its like you sending me a can of baked beans without a can opener