Afrihost is charging me for high-speed fibre that I am not receiving

I am extremely disappointed with Afrihost. I pay for a 500 Mbps fibre package, but for the entire past week I have been getting less than 60 Mbps.

I have contacted Afrihost every single day through calls and WhatsApp, explaining the problem and asking for assistance, but I still have not received a proper solution.

I am paying for a high-speed internet service, yet I am receiving speeds nowhere near what I am paying for. At this point, it feels like I am being ********** because I am paying for 500 Mbps but getting less than 60 Mbps.

What is the point of paying for a premium package if Afrihost cannot provide the service advertised?

I need Afrihost to urgently investigate this issue, fix my fibre speed, and explain why I have been paying for a service I have not been receiving.

Very disappointed with the service and lack of support.