AFRIHOST IS BUSY WITH *****

I have had enough of the ***** that Afrihost is busy with!!!!

Last year June, I needed WIFI installed at my place to work from home, I approached Afrihost and signed up with them - After 4 weeks if not more of struggling to get them to arrange for the fibre to be installed, After numerous phone calls to their call centre after no one pitched on the different dates I was given for installation I got fed up and contacted them on social media for assistance.

I was so ****ed off at the service I received or actually the service I DIDNT RECEIVE I asked them to cancel the wifi request and come collect their router - That was on the 11th of July 2020 and NO ONE GOT BACK TO ME!!! On the 25th of January 2021 I saw there was a debit order of R169 from Afrihost - When I called their accouts department they advised me about another R749 that was deducted for "activation of the line" A WHOLE 7 MONTHS LATER!!! - I asked the consultant how on earth did they decide to activate a line I was struggling to get last year 7 MONTHS later without my consent at an address that I dont even live at anymore and the consultant KABELO told me they FIGURED!!! FIGURED!!! That I still needed the line - Apparently an sms was send to me and I told him my phone fell in december and my screen is broken so how the F*** do they send an sms then activate a line at an address I dont even live at anymore because they FIGURED I might still need it????

I tried speaking to a manager but apparently at 16h20 ALL OF THEM WERE IN A MEETING - I told the consultant thats bull so I ended up speaking to a VINAY - He calmly and all apologetically told me that it was AFRIHOST fault and that they will refund me the R169 and R749 deducted in January - As well as the R249 delivery fee I paid for the router and the R1007 for a line that was never activated - Now Kabelo told me they are coming to collect their router which is okay but I'm only getting refunded for the 2021 debit orders - What about the line activation fee that was never done and the delivery fee for a router you are collecting???

SOMEONE - Please advise me on contact details for an Ombud or what legal action I can take because THIS IS *****!!!!!