Afrihost is billing me but my wifi remains suspended

I paid afrihost 1223 for Nov an Dec premiums but they still haven't activated my services so on 27 December I requested them to cancel services with effect from 1 January 2024 as I paid them for Nov an Dec but my account is still suspended. How can you invoice a customer when they have not being and still are not receiving any services. I had to spend more than 1000 separately on data because the wifi was suspended even though I paid