AFRIHOST IS BECOMING EXTRMELY ARROGANT AND MONEY-HUNGRY!!!

I RECENTLY MOVED TO A NEW RESIDENCE AND HAD TO CHANGE SERVICE PROVIDERS FROM VODACOM TO NETSTREAM, BOTH VIA AFRIHOST! TO MY DISMAY, I FOUND THAT NETSTREAM IS MORE EXPENSIVE, BUT ALSO VERY UNSTABLE AND PROVIDES BAD NETWORK STRENGTH AND SINCE I WORK FROM HOME, I CANNOT DEAL WITH THAT, SO I HAD TO CANCEL.

PLEASE NOTE, THIS WAS NOT A BRAND NEW ACCOUNT AND IT WAS NOT MY CHOICE TO MOVE TO NESTREAM, I WAS PERFECTLY HAPPY WITH VODACOM AT MY PREVIOUS RESIDENCE. MY NEW COMPLEX ONLY HAS NETSREAM.

I CANCELLED, WAS OFFERED A FREE MONTH, TOOK IT. THEN GAVE NOTICE AGAIN AND THE RETENTIONS DEPARTMENT KEPT CALLING AMD EMAILING ME, BUT NOT ONCE COULD SOMEONE SAY TO ME THAT BECAUSE IT'S BEEN SHORTER THAN 6 MONTHS, THEY ARE GOING TO CHARGE ME A CANCELLATION FEE! NOWHERE DID THEY SEND ME TO THEIR CANCELLATIONS POLICY!

BY THE WAY, I GAVE THEM A NOTICE MONTH - WHAT ON EARTH IS THE NOTICE MONTH FOR IF THEY ARE STILL GOING TO DEBIT MY ACCOUNT UNEXPECTEDLY FOR A WHOLE R1000!!!!!!!

I REFUSE TO HAND OUT MONEY AS IF IT GROWS ON TREES! I HAVE BEEN WITH AFRIHOST FOR ALMOST 10YEARS AND NOW ALL THEY WANT TO DO IS TAKE TAKE TAKE!!

THEIR CANCELLATION PROCESS IS NOT TRANSPARENT! NOWHERE DID I SEE ANYTHING ABOUT UNDER 6 MONTHS AND CANCELLATION FEE!! NOWHERE WAS I DIRECTED TO A CANCELLATION POLICY AND THIS IS NOT THE FIRST TIME I'VE GONE THROUGH A CANCELLATION PROCESS WITH AFRIOST!

TO FIND THAT SUDDENLY R1000 IS BEING DEBITED FROM MY ACCOUNT??? THIS IS UNACCEPTABLE! THIS ALSO WAS THROUGH NO CHOICE OF MY OWN THAT I HAD TO SIGN UP WITH NETSTREAM, THEY ARE EXPENSIVE AND UNSTABLE AND TERRIBLE NETWORK! NOW BECAUSE OF MY RELOCATION AND THEIR TERRIBLE QUALITY SERVICE, I MUST COUGH UP A WHOLE R1000??????????

I REFUSE TO PAY THIS! MAYBE IF YOU GUYS FROM RETENTIONS WERE MORE FORTHCOMING WITH INFORMATION OR IF SOMEWHERE YOU DIRECTED YOUR USER TO YOUR POLICY, IT WOULD HAVE HELPED!

YOU OBVIOUSLY DON'T TAKE INTO ACCOUNT A CLIENT'S PARTICULAR CIRCUMSTANCES! WHEN DID AFRIHOST BECOME SO ARROGANT AND UNHELPFUL AND MONEY-HUNGRY?? YOU DON'T CARE ABOUT YOUR CLIENTS!

THIS SUPPOSED ASSISTANCE ON WHATSAPP??? THE AGENT IS LIKE A ROBOT, NO HELP, NO BOTHER, SEEMS THEY CANNOT EVEN COMPREHEND MY PROBLEM! NO FLEXIBILITY!! THIS IS PATHETIC!!!!