Afrihost is as SHOCKING as what others say

Two months ago I decided to take advantage of Afrihost's dedicated server offering due to business expansion - this turned out to be the worst move I have ever made!

To cut a long story short, 322 emails to Afrihost in the month of May 2021, call costs in the thousands and all efforts to escalate my queries proven a dead end. The support stops at hosting, from there there is no way to escalate calls, not even to the PA of the CEO's office. End of May I even called accounts, spoke to a woman telling her I am writing my suicide note and it would be most likely best have a first line reporting manager contact me, needless to say this never happened.

With incredible effort I managed to salvage my business, however still being held at ransom by Afrihost's hosting 'manager' who firstly should not be within 20 meters of a telephone, but clearly should not be in this position representing Afrihost's brand at all. Afrihost without permission performed a backup on my shared hosting server. This over utilized my disk space and when attempting to delete this backup had permission denied. Several emails logged about this, yet not one person from this ISP has bothered to honor, contractually, a service.

I have no income now for 3 weeks, doesn't bother the employed personal at Afrihost because they have jobs, but honestly shouldn't, there are much more better skilled personal in the industry out there, and ones that have been taught client relations over a telephone!

After a grueling 2 months, I managed to re-build my ecommerce site from scratch, and have just taken it live, hoping to regain business again. I am however held at ransom by Afrihost because all the email services associated to my e-commerce is linked to an email server I don't have access to thanks to Afrihost. Subsequent to this, Afrihost continue to debit my account for services not received, *****!

I have launched a National Consumer Commission case as well, sadly this is the second time I am requesting the resources of the NCC and sadly an exact repeat of my previous case. I lodged with the NCC 3 weeks ago, I still do not have a reference number, so the process is now 3 weeks wasted time. I have spoken to representatives of the NCC, yet nothing has been achieved thus far. Everyday I send an email to the NCC and Afrihost, I get read receipts but no reply. This is not a country thing, quite simply people not doing their job, at all!

Afrihost literally destroyed my business, to the brink where i almost took my own life, and not a single response of concern, or resolution.

I have even posted on Afrihost's Facebook page, received a few replies, and then I was requested to message directly...wonder why. Anyway, that avenue proved fruitless too, I would love to paid to just message people without actually doing a thing about it.

Bottom line, Afrihost **********ly ***** my money for a service I contractually pay for, but no service delivery AT ALL!

I STRONGLY urge any individuals, or businesses out there that utilize this service provider to plan their migration as far away from them as possible...I myself setup my new services in London, what an amazing difference in customer service and delivery, cannot compared at all...I wish the rating stars had negative options in this instance.

So while I have managed to salvage my business which Afrihost destroyed, they are continuously trying to crush me by holding me and my paid for email services at ransom - yes, its got to the stage where I believe this is personal and vindictive!

I have a few more strong cases against service providers that do not honor their services contractually, and welcome any assistance in exposing these ********** from a media and legal perspective.

Its honestly time people start fighting back against these life ruining industries.